Please review the following terms and conditions and any terms and conditions available at www.cityvantour.com carefully.
Tickets: The ticket provides access to City Van Tour fleet only during the hours of operation of the services. (ref:see map)
Children: Children (defined as aged 5 to 15) must be permanently accompanied by an adult.
Conduct on board: Smoking, food consumption or consuming alcohol are prohibited. Passengers must stay seated & belt must be fastened while the bus is moving. City Van Tour shall be entitled to deny access to its fleet to any person whose behaviour is deemed inappropriate, not withstanding the possibility of legal action.
Routes & Timetables: City Van Tour shall be entitled to modify routes without prior notice in the event of circumstances of force majeure.
Refund of Tickets: Should City Van Tour be unable to run the service for reasons that are beyond its control, the ticket may be partially or fully refunded. Requests must be sent by email, within 3 days, to: firstname.lastname@example.org.
Request for refund of tickets bought from an agency or a tour operator must be made to the company which issued the ticket.
Weather Conditions: If tours are cancelled due to weather conditions, ticket duration will be extended. No refunds will be available.
Services: City Van Tour provides the services either itself or through third party suppliers. In such cases, City Van Tour acts only as agent in making the necessary arrangements and the terms and conditions of the supplier providing the relevant services will apply. Copies of such terms and conditions are available upon request.
Loss or theft: City Van Tour disclaims any liability in case of any damage or loss arising out of services provided by a third party supplier. Please take care of your belongings.
Tickets must be kept through its period of validity, and presented to the employees at the time of boarding.
No replacement of lost tickets shall be issued.