Terms and Conditions
Please review the following terms and conditions and any terms and conditions available at www.cityvantour.com carefully. By purchasing or availing of the services, you are deemed to have accepted the Terms and Conditions.
Tickets: All sales are final. Tickets cannot be exchanged or money refunded by city van tour LLC. In order to verify genuine e-vouchers the e-mail information needs to show time and date of delivery when presented. We reserve the right to refuse vouchers that do not show this information. Online tickets are booked on the understanding that the ticket confirmation is pre-paid vouchers which must be redeemed for a valid ticket to travel on arrival in any of the tour locations. All e-mail tickets must be pre-printed before arrival. 48 hour tickets must be used on consecutive days. Pre-paid vouchers or tickets to travel obtained from an unauthorized source, stolen, copied illegally or counterfeit will be seized and cancelled without compensation. The ticket to travel remains the property of the company and must be made available for inspection by the driver, guide or any official of the company on demand. Family tickets are not issued as individual tickets therefore groups must stay together at all times with the purchase of a Family Ticket. At the Management’s discretion, in exceptional circumstances, should a refund be agreed to, then this will be subject to an administration fee of 15% of the order value and only be refunded after the expiry date of the tickets purchased. This can take up to 30 days. A child is defined as 5-15 years. All children must be accompanied by an adult. Tickets are not transferable. If lost, you lose your ride. If your ticket was purchased from an agent, refunds and queries must be referred to the agent.
World Wide Discount: Retaining your ticket will entitle you to 10% off your next City Van tour ticket. The 10% discount must be used within 12 months. The 10% loyalty discount given for presenting your tour ticket from a previous City Van tour.
Complaints: Should you have any reason to complain, kindly note this needs to be done within 14 days of date of tour. Any complaints must be accompanied by your City Van Tour Dubai tour ticket.
Accident/ Loss: City Van Tour Dubai will not be liable for loss or damage of personal belongings, delays, inconvenience which is out of our control.
Conduct: Smoking and the consumption of alcohol is prohibited on the bus. City Van Tour Dubai may at their discretion order a passenger to exit our bus due to offensive conduct, being a nuisance to other passengers, or pose a risk to anyone on the bus. In this case they will forfeit their right to board any of our buses. Passengers must stay seated while the bus is moving.
Bus Stops & Buses: City Van Tour Dubai reserves the right to change routes without prior notice due to unavoidable circumstances. City Van Tour Dubai operates a tour service and seats can be guaranteed.
Added value Excursions: Third party excursions and services offered as complimentary to the City Van Tour single and combo tickets cannot be refunded or exchanged. These inclusions are subject to availability.
Passes and Cards: All City Van Tour Dubai passes and cards that have been procured in Dubai and have the City Van Tour Dubai Logo are only valid in Dubai and not in any other City Van Tour Cities. These passes include the tour service only.
Weather Conditions: If tours are cancelled due to weather conditions, the ticket duration will be extended. No refunds will be available.
Services: City Van Tour provides the services either itself or through third party suppliers. Where services are provided by third party suppliers, City Van Tour acts only as agent in making the necessary arrangements and the terms and conditions of the supplier providing the relevant services will apply. Copies of such terms and conditions are available upon request. City Van Tour will have no liability for any damage or loss arising out of services provided by a third party supplier.
Payments and Other Information:Any dispute or claim arising out of or in connection with City Van Tour LLC shall be governed and construed in accordance with the laws of UAE.
United Arab of Emirates is our country of domicile.
Minors under the age of 18 shall are prohibited to register as a User of City Van Tour LLC and are not allowed to transact or use the website.
If you make a payment for our products or services on our website, the details you are asked to submit will be provided directly to our payment provider via a secured connection.
The cardholder must retain a copy of transaction records and Merchant policies and rules.
We accept payments online using Visa and MasterCard credit/debit card in AED
Our website will NOT deal with or provide any services or products to any of the OFAC (Office of Foreign Assets Control) sanctions countries in accordance with the laws of UAE”.